We take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights under UK data protection laws (GDPR and Data Protection Act 2018).
1. Who We Are
Fight That Ticket is a UK-based service helping motorists appeal parking tickets. For the purposes of data protection law, we are the "data controller" of your personal information.
Contact: support@fightthatticket.co.uk
2. What Data We Collect
We collect only the information necessary to generate your parking appeal:
- Identity Data: Name, email address, phone number (To contact you and send your appeal documents)
- Vehicle Data: Vehicle registration (VRN), make/model (To include in your appeal letter)
- PCN Data: PCN number, date of issue, location, council name (To identify your case and generate appropriate appeal)
- Circumstances: Reason for appeal, supporting details (To create a personalised appeal argument)
- Payment Data: Transaction records (not card details) (To process payments and maintain records)
3. How We Use Your Data
We use your personal data for the following purposes:
- Service Delivery: To generate and deliver your parking appeal documents
- Communication: To send you your appeal, updates, and respond to inquiries
- Payment Processing: To process your payment via secure third-party providers (PayPal, Stripe, etc.)
- Legal Obligations: To comply with tax, accounting, and legal requirements
- Service Improvement: To analyse usage patterns and improve our website (using anonymised data only)
4. Legal Basis for Processing
Under GDPR, we process your data based on:
- Contract: Processing is necessary to fulfill our contract with you (generating your appeal)
- Consent: Where you have explicitly agreed (e.g., marketing emails)
- Legal Obligation: Where we are required by law (e.g., tax records)
- Legitimate Interests: For fraud prevention and service security
5. Data Sharing
We do not sell your personal data. We only share data with:
- Payment Processors: PayPal, Stripe, or other secure payment providers (they handle card details; we never see them)
- Hosting Providers: Secure cloud storage providers (AWS UK/EU data centres)
- Legal Authorities: Only if required by law or court order
6. Data Retention
We keep your data only as long as necessary:
- Active Appeals: 12 months from the date of generation (in case you need revisions or follow-up)
- Financial Records: 6 years
- Marketing Consent: Until you unsubscribe or withdraw consent
After these periods, data is securely deleted or anonymised.
7. Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
To exercise these rights, email us at support@fightthatticket.co.uk. We respond within 30 days.
8. Data Security
We implement appropriate security measures:
- SSL/TLS encryption for all data transmission
- Secure, password-protected databases
- Regular security updates and monitoring
- Limited staff access to personal data
- Two-factor authentication on all admin accounts
9. Cookies and Tracking
Our website uses:
- Essential Cookies: Required for the website to function (e.g., shopping cart, user session)
- Analytics Cookies: Google Analytics to understand site usage (anonymised IP addresses)
You can disable non-essential cookies via your browser settings.
10. Third-Party Links
Our website may contain links to external sites (e.g., council websites). We are not responsible for the privacy practices of these sites. Please review their policies separately.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Significant changes will be notified via email.
13. Contact Us
For any privacy-related questions or to exercise your data rights:
Email: support@fightthatticket.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have mishandled your data: ico.org.uk
By using our services, you acknowledge you have read and understood this Privacy Policy.
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